Bussiness Ideas

Frontier Ops Private Limited builds PrimeOps, an AI-powered IT Service Management (ITSM) platform designed for Indian IT and HR teams at small, medium, and mid-market businesses. IT service desks in these organisations handle 50–200+ tickets a month, yet roughly 72% still manage them over email, WhatsApp, or spreadsheets. Enterprise-grade tools like ServiceNow and Freshservice cost ₹6,000–15,000 per agent per month and take weeks to configure, pricing out and out-pacing the very teams that need structure the most. PrimeOps solves this in two ways. First, it delivers a complete ITSM suite — incident, change, problem, asset, SLA, and service-catalog management — hosted in India, live in under ten minutes, and priced from ₹549 per agent per month, roughly half the cost of comparable tools. Tickets are captured from wherever staff already raise them: email, WhatsApp, and a self-service portal. Second, and most distinctively, PrimeOps deploys AI agents that resolve tickets end to end — diagnosing issues, acting on real systems, and closing the loop, with human approval gates before anything touches production — rather than merely routing them to the next person. Its core innovation is economic: instead of charging per AI resolution and marking up inference like competitors, PrimeOps lets customers connect their own AI provider keys or run models locally. This removes per-resolution markups, avoids model lock-in, keeps sensitive ticket data inside the customer's network, and keeps pricing predictable as volume grows. The company earns revenue through a per-agent, per-month SaaS subscription across three tiers (Starter, Professional, Enterprise), with unlimited requesters and upsell as teams scale. Having built and deployed the platform on AWS and onboarded 50+ businesses across four industries, Frontier Ops now aims to become the leading ITSM platform for Indian SMBs and mid-market companies.

Startup Teams

• 1 Ashit Kumar Karn (Founder)
• 2 Bibha Kumari Karn (Director)

Incubation Details

• Incubator Name
  PW School of Startups
• Incubator Host Institution
  PW Foundation
• State
  Uttar Pradesh
• City
  Gautam Buddha Nagar