Bussiness Ideas

PRODUCT: Vocal Netra – AI Voice Bot for Contact Centers Vocal Netra is a multilingual AI voice bot designed to automate and scale customer interactions across high-volume contact centers. It replaces human agents in inbound and outbound calling tasks such as reminders, KYC verification, feedback collection, payment follow-ups, and support—delivering real-time voice understanding and natural conversation in over 10 Indian languages. The platform is built on a template-driven voice automation engine, powered by a proprietary AI stack for ASR (Automatic Speech Recognition) and VAD (Voice Activity Detection)—both optimized for Indian accents, noisy environments, and telephony-grade audio. This ensures accurate, low-latency responses even under real-world network conditions. Vocal Netra features a no-code, multilingual workflow builder, enabling operations and customer support teams to create, deploy, and update voice workflows without engineering effort. Its plug-and-play architecture supports CRM and telephony, making it enterprise-ready and easy to embed within existing tech stacks. The platform also supports usage-based pricing, real-time analytics, call quality scoring, and human fallback options when needed. With proven deployments handling over 60,000+ calls/day and delivering 80%+ cost savings, Vocal Netra offers both scale and ROI for businesses in BFSI, healthcare, e-commerce, and telecom.

Startup Teams

• 1 Rajesh Tewari (Director)
• 2 Swati Sharma (Director)

Incubation Details

• Incubator Name
  Galgotias Incubation Centre for Research Innovation Start-up and Entrepreneurship (GICRISE)
• Incubator Host Institution
  Galgotias University
• State
  Uttar Pradesh
• City
  Gautam Buddha Nagar