Industry : NA
• The lack of transparency and quality in the services of local mechanics leaves us with no choice other than going to expensive authorised service centres. This lack of choice led us, to start MISTRI. It is an online platform that allows people to avail hassle-free, fast, affordable and quality services with transparency as the key factor. Our aim is to be a cost-effective and reliable solution in auto repairs and services. “It is an alternative option where people end up paying 30-40 percent less than the authorised service stations. • We been two-wheeler owner ourselves whenever I had to get my bike serviced there was no one in market who can guarantee that are as robust and quality oriented as authorized service centre can be I myself never feel satisfied in terms of spare parts, lubricant quality and engine fitment so to get all this I had to finally choose authorized service station where price they charge are much higher we found many customers were facing same issue so we leveraged the market need we found massive opportunity right in the middle in branded space that’s where we intend work. • We use our own spare parts that reduce customer trust gap as we give customers. • We are giving guarantee on service as well as spare parts changed during service our mechanic use modern tools and technology for service and repair and ensure best result as in mileage and less pollution from engine we have also took initiative of greener environment by using genuine best quality lubricant, air filter, oil filter with certificate of warranty which are the major parts helps in controlling carbon monoxide, nitrogen oxide ,carbon dioxide when fuel burns. • MISTRI is branded network of workshop we work with multi-brand workshop which are existing there and work on both price as well quality discovery with those workshop basically when we work with particular workshop we work as FOCO kind of module where asset and franchise is owned by franchisee but the entire operation is carried out by MISTRI so in every workshop the entire spare part procurement entire customer handling support as well the standard operation what kind of spare parts changes needs to happen they are completely governed through technology by MISTRI. • We have collaborated with world one the biggest lubricant manufacturer MOTUL for Lubricant support. • We have collaborated with BOSCH and MINDA group for air and oil filter. • With our venture we will build trust layer among customers that we are as robust and quality oriented as an authorized service centre can be by organizing this after sale service provider market at the same time, we are cost effective and friendly as local service centre can be. • We have also collaborated with STANLEY who are providing us tooling support which will easy to carry on to customer doorstep. We are also gearing up our workshop for repair and Maintenance for electronic vehicle also. • The overarching problem is availability of spare parts and professionalism you can see when people take insurance there are lot of vehicle lying on workshop for month and nothing happening with them because the parts either awaited or they are not coming on time or something like that. • Second problem is there is no technology intervention in this sector people have been working as same they are since the two-wheeler been launched Our focus is to use technology as much as possible to give customer hassle free and top-quality experience which customers even not be getting in premium service station. • we will stick to our home ground for next 6months “Essentially, if one has succeeded in Delhi’s market, there is no stopping. In the auto parlance, we call it the beacon market because the entire country follows it. It will be easy to replicate it in the other cities.” The city of joy, Kolkata, is next on our minds.
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Year of Establishment2020